Terms & Conditions
At Slate Supplies we want to ensure you as a customer are completely satisfied with your purchase. We want you to feel confident and reassured that your purchase is backed by our 100% satisfaction guarantee. We are confident that your experience with us will be as hassle free and convenient.
We have outlined below our terms and conditions which we feel will offer you confidence and should you have any questions please do not hesitate to contact our customer service at firstname.lastname@example.org or Contact page.
General Terms and Conditions
Unless otherwise specifically agreed in writing, all prices for the supply of goods made between Slate Supplies Ltd (“the Company”) and the customer (hereinafter “the Purchaser”) shall be subject to the following terms and conditions:
Each right or remedy of the Company under the contract is without prejudice to any other right or remedy of the Company whether under the contract or not.
These terms and conditions and the contract in general shall be governed by the laws of Ireland and the parties submit to the jurisdiction of Republic of Ireland courts.
- Prices for goods are usually stated in the brochure and all reasonable care is taken to ensure that same are up to date and accurate. Note that the on-line catalogue will generally show latest prevailing prices. Where necessary, customers are asked to apply for the up to date price of certain articles. It may sometimes be necessary to alter any of the prices on the issued price lists without prior notice. Orders are accepted on the condition that goods will be invoiced at prices prevailing at the time of dispatch.
- From time to time we offer promotions on our site. These may not be used in conjunction with other promotions.
2 Value Added Tax
2.0 Value Added Tax (VAT) and all local, government, sales and other applicable taxes shall be charged on all orders at the current rate or rates prevailing in the relevant jurisdiction.
3 Payment Terms
3.0 Payment must be made in full by credit or debit card at the point of order.
4 Retention of Title
4.1 Upon delivery of goods, all legal risk passes to the Purchaser but legal title shall not pass to the Purchaser until payment for those items, or other items for which payment is due to the Company, is made in full by way of cleared funds.
4.2 Until payment is made in full, the Purchaser shall hold the goods as the Company’s fiduciary agent and bailee and shall keep them properly protected and insured. The Purchaser may use or sell the goods in the ordinary course of its business but shall account to the Purchaser for the proceeds of sale and hold same on trust for the Company absolutely pending full payment to the Company whereinafter the transfer of title shall be effected.
5 Special Order Goods
5.1 Where the Purchaser places an order for special items, being items specially made or adapted to the specific requirements of the Purchaser, these items shall be non-returnable and the Company will require payment for these goods to be made at the time of order, and lead times will be calculated and advised thereafter.
6.1 Delivery times quoted are given in good faith and although the Company will make every effort to deliver on the dates given it does not accept liability for failure to do so. The Company shall be entitled to make partial deliveries and invoice the Purchaser accordingly and the Purchaser shall be liable to payment for the delivered portion of the order in the same terms as if the entire order had been delivered.
6.2 Carriage charges will be applied, where possible, on the invoice.
Additional delivery charge may be applied if
6.2.1 Delivery address requires special arrangements such as a smaller truck for tight access to site.
6.2.2 Unloading of goods require assistance, for example, due to high volume or weight, a forklift/moffett mounty is required.
6.2.3 The purchaser (or their agent accepting delivery on their behalf) is not on site to receive/sign for the goods, the purchaser will be charged for any second delivery for the same goods.
In summary, the purchaser will be given reasonable notice of date and time of delivery. It is the Purchasers responsibility to ensure access to the site and someone there to take receipt of the goods by way of signature. If contact cant be made with the Purchaser while delivery is on route, or if there is no-one on site to sign for the goods, delivery will not be made, but will be charged for. Any subsequent deliveries required will be charged separately and in full again.
6.3 It is the purchasers responsibility to ensure Fibre Cement Slates are fully covered once delivered to site. Rain will cause water damage to the product on site, their packaging is for delivery purposes only, not weather protection.
6.4 Most of our accessories are delivered in cardboard boxes and deliver to outdoor building sites. It is the purchasers responsibility to store them in clean dry conditions or they will not be accepted as re-saleable returns.
7 Quality of Goods
7.1 Where it is established by the Company that the goods supplied to the Purchaser are defective or in some material manner do not meet the conditions of the contract, the Company shall, at its discretion and within a reasonable period of time remedy the situation in that it will either:
7.2 replace the goods with alternatives which are, in the reasonable view of the Company, suitable alternatives and appropriate to the contract;
7.3 or, take back the goods and issue a credit note to the value of the goods taken back.
7.4 And the Company’s warranty in respect of the said goods shall be deemed to be satisfied.
8.1 The Company’s liability for any direct loss shall be limited to the contract value of the specific goods concerned.
8.2 The Company shall not be liable to the Purchaser, or its successors, for any indirect loss of profit, consequential loss, loss of business or loss of goodwill or any claims for compensation so arising which are in connection with this contract.
8.3 The Purchaser shall take all due precautions and care in the storage and use of goods supplied and the Company shall not be held in any civil proceedings brought by the Purchaser against the Company or in any such proceedings brought by any third party against the Purchaser and the Customer hereby warrants to ensure compliance with any and all health and safety or other legislation or codes of practice.
8.4 In the event of any product recall, the Purchaser shall co-operate fully and promptly with the Company and the Purchaser shall have remedy under paragraph 6 above.
8.5 The Purchaser shall inform the Company of any complaints concerning the good supplied to assist the Company in making informed decisions regarding products in the future.
8.6 Where goods are supplied on special order (see 5.1 above), the Company shall carry out the instructions of the Purchaser with regard to the special nature of the order and the liability for the accuracy of the said instructions shall rest with the Purchaser.
9.1 The Purchaser shall not be entitled to assign any contract with the Company unless with the express written permission of the Company.
10 Force Majeure
10.1 The Company reserves the right to cancel any contract, vary any date of delivery or reduce the quantity of goods ordered by the Purchaser if it is prevented or delayed or in any manner frustrated in the carrying out of its business by forces or events beyond its control notwithstanding that the if the said forces or events shall prevail for a period of ninety days or more, the Purchaser shall be entitled to give written notice to the Company of the termination of the contract.
11.1 Each right or remedy of the Company under the contract is without prejudice to any other right or remedy of the Company whether under the contract or not.
11.2 In the event that the Purchaser shall become bankrupt or enter into an arrangement with its creditors, the Company shall be entitled to remove from the Purchaser’s property any and all goods belonging to the Company under paragraph 4 above.
11.3 These terms and conditions and the contract in general shall be governed by the laws of Northern Ireland and the parties submit to the jurisdiction of the Northern Ireland courts.
12.1 The confidentiality of our customers is important to us. When all our orders are dispatched your confidential details are deleted from our system, and no personal information will be stored. Your credit card or bank statement will show Coann Ltd or Industrial Safety Services.
12.2 In addition we will not make your details available to third party companies for marketing purposes.
13 OVERSEAS CUSTOMERS
13.1 Before you purchase, please look over our terms and conditions. By making a purchase you are accepting our terms and conditions. We accept payments in Euro to Slate Supplies Ltd. We accept all major credit and debit cards.
13.2 Carriage charges on invoice apply to Ireland, Northern Ireland and UK only.
Contact us for calculation of delivery charges on overseas deliveries.
13.3 The purchaser is responsible for the importation of products into their country and must obey the regulations concerning the customs requirements. All import duties and taxes must be paid by the purchaser.
Republic of Ireland VAT may not be applicable on export accounts if purchaser is registered for VAT in their country (Export Rules may apply).
Please feel free at anytime to contact our customer service and we will be happy to advise the best options for you. Please note our normal working hours are Monday – Friday 9:00am to 5:30pm GMT (Excluding public holidays)
14 RETURNS AND CANCELLATIONS
To cancel an order for whatever reason, simply take a note of your order number and contact us immediately. If the shipment has not been despatched, we will remove the order from our system. If the goods have been despatched, you then have 30 days to return them to us at your own cost, unless they are damaged, defective or sent to you in error. We can also collect the goods from which you will be charged a cost no greater than the cost of arranging the collection and you must make the goods available for collection. All returned goods must be unused and in the same condition you received it, in its original packaging. If you do not return the goods or return them at our expense, we reserve the right to charge you fully for the goods or charge you a cost no greater than the direct costs of recovering the goods. When we receive the returned goods, we will inspect them and should there be signs of used or intentional damage, we will notify you to make you aware of such findings and you will be charged for the goods or repair of the goods. If the goods are in a satisfactory condition, we will issue a full credit using the same method used to originally pay for the goods. Credit will be processed within 30 days.
You may return any item from our standard range* within 30 days of delivery providing it is in it’s original packaging, with all trademarks or other labeling intact and fully suitable for resale. Where the goods / materials are deemed faulty or goods that were sent in our error then we will pay for the return carriage. In all other cases, a 10% handing and re stocking charge.
The following items cannot be returned unless we have supplied them incorrectly or if they are deemed faulty;
- A) Specially procured items in line with your specifications / requirements that do not for part of our standard range*
- B) Items which have been assembled, configured or built to your specifications / requirements.
- C) Items that have been customised, modified, embroidered, printed or badged.
Should you wish to cancel or return an item or order from our standard range, please contact us as soon as possible. If you are not satisfied with your purchase you have 30 days to return it to us for a refund, exchange or credit subject to 10% handling/re-stocking charge..
If you receive goods shipped by us and you find them to be faulty, or if an item has been shipped to you incorrectly, please notify us within 24 hours of receipt of delivery. Please contact us via email, providing us with as much detail as possible about the order and we will arrange a collection of the goods at no extra charge to you pending investigation of the goods.
We recommend that you inspect all good delivered to you by us prior to accepting delivery. If you can see signs of visible damage to packaging or goods, please sign for the goods as damaged. Where this isn’t possible, sign for the goods as uninspected.
All shipping, handling or customs / duty charges for all returned good belong to the customer. We would recommend that all returned items are done so using a traceable insured service, as we cannot be held responsible for items that are damaged or lost in transit. Should this occur, the customer will be charged the full amount for the goods.
Please send all returns to: Slate Supplies Ltd, Unit 8, Teemore Industrial Estate, Granard, Co. Longford, N39 YO67 Republic of Ireland | Tel. 043 668 3740
This does not affect your statutory rights.
* Our standard range or products are highlighted on each product or range.